At Evan Journeys, we are committed to delivering your orders efficiently and securely. We aim to provide a smooth shipping experience from the moment you place your order until it reaches your doorstep.
Order Processing
All orders are processed after confirmation. Once your order is verified, it is carefully packed and prepared for dispatch. You will receive a confirmation email containing your order details once it has been processed.
Delivery Methods
We partner with trusted courier and logistics services to ensure safe and reliable delivery of your products. Our delivery partners are selected based on their reliability and service quality across different regions.
Order Tracking
After your order is dispatched, we will send you a tracking number via email or SMS (where applicable). You can use this tracking number to monitor the progress of your delivery.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact our support team immediately at [email protected]. We will investigate the issue with our shipping partners and work to resolve it promptly, either by sending a replacement or issuing a suitable solution.
Incorrect Address or Failed Delivery
Please ensure that your shipping address and contact details are accurate at the time of placing your order. Evan Journeys is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
International Shipping
Evan Journeys operates worldwide. International shipments may be subject to customs duties, taxes, or import fees, depending on the destination country’s regulations. These charges are the customer’s responsibility and are not included in the product price.
Contact Us
For any questions related to shipping or delivery, please contact our support team at:
Email: [email protected]