At Evan Journeys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
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Customers may request a return within 7 days of receiving their order.
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Returned items must be unused, unworn, and in their original packaging with all tags attached.
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To initiate a return, please contact our support team at [email protected] with your order details and reason for return.
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Once your request is approved, we will provide instructions for returning the item.
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Please note that the customer is responsible for the return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
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Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days after we receive the returned item.
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Refunds are issued to the original payment method or through a suitable alternative, depending on the nature of the transaction.
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Items that are damaged due to customer misuse or not returned in their original condition may not be eligible for a refund.
Exchange Policy
If you wish to exchange an item for a different size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These include personal care items, undergarments, and consumables. Please check the product details before making your purchase.
Need Help?
If you have any questions about your order, returns, or refunds, please reach out to us at:
Email: [email protected]